Terms of Service

1. Acceptance of Terms

By accessing, purchasing, or using any services provided by Enkode AI Mastery ("Company," "we," "us," or "our"), you ("Client," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.

2. Services

Enkode AI Mastery provides AI training, consulting, and strategy services including but not limited to Claude Code training, OpenClaw training, workflow automation guidance, custom prompt engineering, and related digital services as described in the selected pricing plan.

3. No Refund Policy

All sales are final. By purchasing any service or plan from Enkode AI Mastery, you acknowledge and agree that no refunds will be issued under any circumstances.

Due to the nature of our digital services, consulting, and personalized training, all payments are non-refundable once processed. This includes but is not limited to:

• Monthly subscription fees for any plan (Starter, Professional, or Enterprise)
• One-time consulting or strategy session fees
• Custom prompt engineering or workflow audit fees
• Any additional services purchased

By completing a purchase, you acknowledge receipt of services and agree that you are not entitled to a refund, chargeback, or credit of any kind.

4. Payment Terms

All fees are due at the time of purchase or at the beginning of each billing cycle for subscription plans. You agree to provide accurate and complete payment information. Failure to make timely payments may result in suspension or termination of services.

5. Cancellation

You may cancel your subscription at any time. Upon cancellation, you will retain access to services through the end of your current billing period. No partial refunds or pro-rated credits will be issued for unused portions of a billing period.

6. Intellectual Property

All materials, content, methodologies, templates, and resources provided through our services remain the intellectual property of Enkode AI Mastery. You are granted a limited, non-transferable license to use these materials for your personal or business use only. Redistribution, resale, or sharing of proprietary materials is strictly prohibited.

7. Limitation of Liability

Enkode AI Mastery provides training and consulting services on an "as is" basis. We do not guarantee specific results, outcomes, or financial returns from the use of our services. To the maximum extent permitted by law, Enkode AI Mastery shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

High-Ticket Payment & Chargeback Policy

Payment Authorization

By submitting payment, the Client confirms that they are the authorized cardholder or have authorization from the cardholder to complete this transaction. The Client agrees that the payment is valid and authorized.

Immediate Commencement of Services

Client acknowledges that services, preparation, administrative work, and/or access to proprietary materials may begin immediately upon payment confirmation. Because resources are allocated and work may begin immediately, the Client understands that payments may be non-refundable unless otherwise stated in writing.

No Unauthorized Chargebacks

Client agrees not to initiate a chargeback, payment dispute, or payment reversal with their bank or card issuer without first contacting the Company to attempt a resolution.

Initiating a chargeback without first attempting to resolve the matter directly may constitute a breach of this agreement.

Fraudulent or Bad-Faith Disputes

If a chargeback or dispute is initiated for a payment that was knowingly authorized and for services that were delivered or made available, the Company reserves the right to pursue recovery of:

• The original transaction amount
• Any chargeback or processor fees
• Collection costs
• Legal fees and administrative expenses

The Company may also submit evidence of service delivery, agreement acceptance, IP address logs, and communication records to the payment processor to contest the dispute.

Collections and Legal Remedies

If payment is reversed through a chargeback or dispute and the claim is determined to be invalid, the Client agrees that the outstanding balance may be sent to collections or pursued through civil legal action where permitted by law.

Client agrees to reimburse the Company for all reasonable costs associated with recovering the payment, including attorney fees and collection agency fees.

Acceptance of Terms

By completing payment, the Client confirms that they:

• Have read and agree to these Terms
• Understand the refund and dispute policy
• Authorize the Company to charge the payment method provided

8. Modifications to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after changes are posted constitutes acceptance of the updated terms.

9. Contact

If you have questions about these Terms of Service, please contact us through the contact form on our website.